The Hilton Metropole is conveniently located near to both Edgware Road underground stations. You can walk to the hotel from either. It’s also only one stop to Paddington, from where you can catch the Heathrow Express. I believe it’s also outside the London congestion fee zone. I chose the hotel because of the good transport links and also because I would receive extra benefits as a Hilton Gold Card holder.
The hotel is reconstructing the main entrance and so guests need to walk around to the side entrance. I was told I’d been upgraded as a Gold card holder and was in the West Wing. I asked if that meant I would have access to the Executive Lounge and was I nearby the swimming pool. Apparently West Wing guests can’t use the lounge and the pool is a long walk back to the East Wing. So I asked for an East Wing room.
The East Wing executive room was okay, but nothing special. There were the usual fluffy bathrobes and toiletries. I couldn’t find any room temperature controls. One particularly useless piece of design was the electrical lead that ran to the kettle. Being only 8cm it was impossible to plug in and use the kettle as it was. I had to build a platform for the kettle to sit on so the lead could reach the mains socket. @ Hilton – check room 234 if you don’t believe me.
I went to bed late, somewhere around 3am. At 9:15am I awoke to the loudest construction noise you can imagine. It was constant hammering and drilling. This on a Saturday morning. It was impossible to sleep and so I went for breakfast in the executive lounge. The noise continued throughout the day.
I was disappointed that the lounge didn’t provide a better hot breakfast offering as many other Hiltons do. There were croissants, cheese, ham, porridge and boiled eggs.
I asked if the construction would continue on Sunday morning – yes it would start again around 9am! So I asked to move rooms and was given 1195 in the West Wing. This was a much better room, although no lounge access nor fluffy bathrobes. It was also so far from the pool, which is in the East Wing, that I didn’t bother using the pool on Sunday morning. I also didn’t get up until 11am as I was catching up on the previous night’s interrupted sleep.
So a disappointing experience. It’s the first time I considered asking for the manager and refusing to pay for a night. I also don’t like having to re-pack my things in order to move rooms halfway through a stay. I think the hotel should close the East Wing rooms until construction is finished. But they should make some West Wing rooms into executive rooms with lounge access.