The Zurich Airport One World lounge shares an entrance with two other alliance (Sky Team and Star Alliance) lounges. The same front desk staff manage access to all three. The One World lounge is the only one without views of the runway – view is to the inside of the terminal. There is a small shared toilet outside the three lounges. There seem to be a few Swiss lounges in other parts of the airport, so if you are Star Alliance Gold then you may better choosing one of those.
Access is via stairs or a very smoky elevator (proximity to the Winston smoking lounge). On our first visit (26th August), a young girl on the desk was extremely helpful and friendly. On my subsequent visit yesterday (25th August) both desk operators were abrupt and less friendly.
The lounge is a little austere, although I’ve decided that this is a Swiss design thing. There were plenty of drink choices and some good hot food options. On my second visit the wine bottles were surrounded by lots of small flies which was worrying.
If you are travelling outside the Schengen area, you will need to clear passport control on the way to the gate – so leave plenty of time if you are flying to London.
The front desk will provide a wi-fi code on request. However, this is a Swiss Airport code that only works for an hour. After that you won’t have wi-fi – even a new code won’t work. I think that the lounges should provide their own dedicated wi-fi, rather than rely on the main airport system.