Tag Archives: Airport

Marco Polo Lounge, Venice Marco Polo Airport, Italy

16 Monday Apr 2018

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We flew EasyJet to Venice Marco Polo Airport and took the Alilaguna Blue Line boat (25 EUR return per person) to the Hilton Molino Stucky Venice on Giudecca Island – just across the canal from St. Mark’s Square.

The walk between the airport and quay is short and there are moving walkways.

We had a few hours before our flight and I decided to use the Lounge Pass that comes free with one of my credit cards – you could also use Priority Pass there. I didn’t expect much but was more than pleasantly surprised.

The lounge was spacious and there were plenty of seats.

We found some good seats, with a view to the runway.

The food selection was fantastic and good quality.

Alcoholic drinks weren’t self-serve, but a member of the lounge staff was happy to pour whatever was asked for.

I would have happily stayed another hour. A lot of airlines should take a look at the Marco Polo lounge and see how they could improve their own dedicated lounges.

If you find yourself at Venice Marco Polo airport for more than an hour, I’d recommend a visit.

http://www.veniceairport.it/en/at-the-airport/marco-polo-club-vip-lounge.html

 

Václav Havel Airport in Lego, Prague, Czech Republic

05 Thursday Apr 2018

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Václav Havel Airport was formerly known as Prague Ruzyně – the airport changed its name on the 5th October 2012 on what would have been former Czech President Havel’s 76th birthday).

There are two Terminals; Terminal One is dedicated to flights outside the Schengen Area (free movement between ten EU countries) and Terminal Two for Schengen Area flights. Terminal Two is much nicer and also has a single security channel. In Terminal One, each gate has security – this leads to increased confiscation of water bottles, poor management of Fast Track access and means that all duty free outlets have to enclose liquids in tamper-proof plastic bags.

But what’s this about the Lego? Terminal Two’s landside concourse has a large Lego model of the airport – that means its accessible to anyone, even non-flyers who might like to visit. The model is interactive, in that you can press various buttons and see vehicles and aircraft move around.

Below some pictures of Václav Havel Airport – in Lego:

Hilton Molino Stucky Hotel, Venice, Italy

28 Wednesday Mar 2018

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For our two-night trip to Venice we chose the Hilton on Giudecca Island – just across the canal from the main city of Venice. The reasons for our choice:

  • Giudecca Island looked like a peaceful haven, away from the busy tourist area and with some good restaurants.
  • The additional benefits offered to HHonors Platinum card holders; upgraded room, lounge access, breakfast.

We landed at Venice Marco Polo airport and had pre-paid for return boat tickets (25 EUR per person) to Giudecca as part of the Venice Unica City Pass: https://www.veneziaunica.it/en/e-commerce/services

The walk from the airport to the quay is short and there are moving walkways.

There was a queue waiting to board our (Alilaguna Blue Line) boat. Boarding completed leaving several people still in front of us. So we had to wait maybe 20 minutes for the next boat. When you board the boat, you need to go down steps into the front or rear compartment – it would be difficult for anyone infirm or disabled to board. The boat left, still with many seats free, but with people left behind on the quayside.

The trip to Giudecca takes 1 hour and 40 minutes, stopping at several places along the way. We started to think about a private taxi for our return.

We were the only passengers left when the boat arrived at Giudecca – as close to the Hilton entrance as you can get.

There was a queue for check in and no priority line for HHonors members. The receptionist was really friendly, spoke to us in English and advised that we’d been upgraded to an Executive Room with view.

Our room was nicely appointed and had a great view.

There wasn’t the usual two complimentary bottles of water – although these were left the next morning. I would have preferred a dedicated shower rather than a bath with shower.

The Executive Lounge ‘Happy Hour’ was 5-7pm – quite an early start and finish compared to other Hiltons. The lounge is on the ground floor of the hotel and is a effectively a narrow corridor, separated from the bar area, with tables squeezed either side.

The food and drink selection was the worst I’ve ever experienced in a Hilton lounge; no strong alcohol like Whisky, Cognac, Vodka, a really poor food selection, the single hot choice was inedible fried mozzarella balls. The red wine was poor quality. The only positive thing was a small table with prosecco, soda water and Aperol where you could make yourself an Aperol Spritz cocktail.

Later, we decided to take a walk along the promenade (turn right as you leave the hotel entrance). The hotel looked majestic and beautifully illuminated.

Giudecca is a lovely peaceful island and we found an excellent restaurant called Majer.

The following day we headed to the Il Molino Restaurant for breakfast. The receptionist advised that breakfast wasn’t included until I explained that I was a Diamond member. We were seated, ordered coffee and went to the buffet. On our return, another couple had taken our table – our coffee was just arriving and there was some confusion until the couple decided to move.

The buffet was very good, although there wasn’t an omelette station.

In a corridor, just outside of the buffet room, I found two lonely mini-buffets; Arabic and Chinese. It was clear that nobody knew these existed.

I was initially excited until I found that there wasn’t anything of interest – the Chinese wasn’t dim sum, just fried rice.

We took the hotel shuttle boat to the main island – the hotel adds 7.50 EUR per person, per stay, for unlimited use of the shuttle. We were lucky to make it on board as there were more passengers waiting than could be accommodated (max. 39). I would have been pretty cross had we not been able to board, with a 40 minute wait for the next boat. The trip to San Marco took 15 minutes.

We had a wonderful day in Venice (review shortly) and returned on the 5pm shuttle – which we lucky to board as it was almost full.

One additional HHonors Diamond benefit was 2 hours access to the Spa. The hotel is huge and it was quite a walk through a labyrinth of corridors and stairs (in hotel slippers and bathrobes!) before we found the Spa. We really shouldn’t have bothered. There was a small Jacuzzi, a mixed wet steam sauna plus men- and women-only saunas. There was also a relaxation room with a few beds with water and tea available. I didn’t check on the gym.

We visited the Skyline Rooftop Bar. The rooftop pool was closed for maintenance work. The bar had two open-air terraces with good views.

On our second breakfast visit, the waitress asked if I would like an omelette or poached eggs – I asked if I could have Eggs Benedict and was delighted to find that I could. What arrived wasn’t a bad attempt, but couldn’t really be described as Eggs Benedict.

Checkout time was 11am – I hadn’t even realised and checked out just before noon. There was a queue for checkout.

We had decided to use our return Alilaguna tickets, rather than pay the 130 EUR private taxi quoted by the hotel concierge. The return trip was still 1 hour and 40 minutes, but the time went quicker than on the outbound.

The airport security was fast and we were soon in the excellent Marco Polo lounge – open to Lounge/Priority Pass holders.

Pros:
I love the Giudecca Island location and the views from the room.
The breakfast was pretty good.
The hotel is spotless and looks great illuminated at night.

Cons:
The Executive Lounge: The biggest improvement the hotel could make would be relocate the executive lounge to a larger area on a higher floor and provide a better selection of food and drinks over a longer ‘Happy Hour’. I’m sure that all Hilton hotels hate to provide free food and drinks, but that is part of the deal – a deal that this hotel is not honouring.
Check-in: Needs more staff and a dedicated HHonors desk.
Spa: Needs at least a hydrotherapy pool, otherwise it’s just a Jacuzzi and a sauna.

I would be happy to stay at this hotel again if the price was right.

HILTON MOLINO STUCKY VENICE
GIUDECCA 810, VENICE, 30133, ITALY

TEL: +39-041-2723311

http://www3.hilton.com/en/hotels/italy/hilton-molino-stucky-venice-VCEHIHI/index.html

Royal Park Hotel The Haneda, Tokyo, Japan

12 Saturday Nov 2016

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The Royal Park Hotel is part of the new Haneda International Airport complex. Unlike many airport hotels, the Royal Park is only steps away from the departures hall. The monorail (you can use your JR Railways pass) stops at the International Terminal and is also just a short walk away.

Apparently there is another entrance to the hotel airside – so connecting passengers don’t even need to clear customs and immigration. Both sides are obviously kept separate.

We stayed one night in the landside half of the hotel as we were flying out of Haneda the next morning.

To be honest I wasn’t expecting much, perhaps a small basic room with a small bed. And that was fine for the price – just somewhere to sleep before our flight. I was pleasantly surprised to find that the hotel was actually pretty good.

Check in was smooth and the man on the desk said he’d given us a larger room. We took the elevator to our floor and realised that our room was at the end of a long corridor.

royal-park-04

When we arrived the room had a large bed and a small separate lounge area.

royal-park-02 royal-park-01

Pyjamas were laid out nicely on the bed (better than the picture above).

The bathroom had a typical electronic toilet, shower and washbasin with multiple amenities, including toothbrushes, razors etc.

We went for a walk around the terminal as I’d heard there were some good restaurants there – in fact there was an entire Japanese-themed walk, with plenty of great restaurants.

haneda-01 haneda-02

We ate in Yaki Niku Champion 焼肉チャンピオン 羽田店 which was excellent.

Back in our room, the pillows were a little strange – they felt like they’d been stuffed with small rocks. The bed was maybe too hard for some. But we had a good night’s sleep and were ready for our flight the next morning.

We didn’t have breakfast in the hotel as we were expecting to eat this in the ANA Lounge – sadly that was a mistake and the ANA lounge had the same food as in the evening.

I’d definitely recommend booking a night at the Royal Park if you are flying out of Haneda early – or even arriving late and want to rest before starting your Japanese journey.

http://www.rph-the.co.jp/haneda/en/

London Luton Airport, United Kingdom – avoid flying in or out of this place

31 Sunday Jul 2016

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Luton Airport calls itself ‘London Luton Airport’ but it’s actually 34 miles from central London. The airport serves mostly budget and charter airlines such as Easy Jet, Wizz and Monarch.

I previously wrote about this poor excuse for an airport back in November 2014 – who knew that it could get so much worse?

Luton Airport is currently undergoing a £110 million transformation. They even have a website that celebrates the changes they are planning http://transforminglla.com/ And who knows, it may be much better in the future – it certainly can’t be any worse than it is now.

Dropping off at, or picking up from, the Airport is Terrible

The building work, lack of clear signage and restricted space in the drop-off area mean that there are cars queuing from the roundabout at the entrance to the airport. You could be waiting 30 minutes to get to the drop-off point, which then charges you £3 for 10 minutes. There are two entrances next to each other, the one on the left is £3 drop-off, the one on the right is £7 short stay – often drivers realise too late and then the whole queue stops as they try to reverse out and back to the drop-off line.
Top Tip: The best option is to use the free mid-stay car park and let your passengers walk 15 minutes to the airport.

Airport Security takes longer and the fast-track is now £5

Airport Security has been re-located downstairs. The lines are longer. The Fast Track, that used to be quite good is now quite slow and the price has gone up to £5 per person. There are also now only a couple of machines available from which purchase fast-track tickets.
Top Tip: Pre-book fast-track for £3 online here.

The Terminal is even more overcrowded than before.

With one of the large food and drink outlets closed and more flights departing, the terminal is overcrowded. There are long lines for the only table service restaurant, Frankie & Benny’s. There are two main toilets in the main terminal area, plus a few smaller versions dotted around near the gates. Most are pretty busy and grotty.
Top Tip:
For around £18 you can buy entry to the Business Lounge – but you’ll need to do this online. I found that www.executivelounges.com will let you book the same day – so if your flight is delayed, you could go online at the airport and book yourself a lounge pass.

Expect to wait over an hour to clear immigration/passport control on arrival

Passport control at Luton has always been a mess. They have some e-passport gates now, but even with these you could easily wait over an hour to clear immigration. The whole place is understaffed and the flight schedules mean that three flights often arrive all at once. Here are some pictures taken this week:

This is actually a line waiting to get to the passport control area.

This is actually a line waiting to get to the passport control area.

And this is what you find when you reach the front of that line

And this is what you find when you reach the front of that line

and then it's just more waiting

and then it’s just more waiting

It’s a complete disgrace.
Top Tip: Avoid flying into Luton. Just choose to fly in to another airport.

Some more tips for if you do have to fly out of Luton

There is a marks and spencer store landside but not airside. So if you want a decent sandwich, buy there before proceeding through security. You can also pick up some shopping there after you land and exit customs and immigration.

A sandwich in the airside Boots is only £1. Usually chicken mayonnaise or egg mayonnaise – but can’t be beaten for value.

Elegante Salon VIP/Business Lounge, Havana Airport, Cuba

14 Sunday Jun 2015

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There appears to be only one VIP/business lounge at Havana Airport and so no matter what I write here, you will most likely want to go there anyway when flying from Havana.

We were flying Virgin Atlantic in Economy, but my Virgin Gold card should mean priority check in, fast track security and lounge access. Our boarding passes had VIP written on them in ballpoint pen but we’d already found that this didn’t carry much weight at the airport immigration and security.

We initially walked straight past the lounge as there weren’t any signs, then doubled back and realised that it is just on the left after you clear security and immigration. The lady on the desk seemed flustered when we arrived and beckoned us to follow her while she took our boarding passes into the kitchen – when she re-appeared, it was clear that we’d passed muster.

I found a wi-fi signal and asked about the password – only to be told that this wasn’t for lounge visitors. There was a computer station near reception, but this had been taken over my some Canadians.

The lounge had a refrigerator containing some soft drinks and beer – all pretty warm. There was an unattended bar with some bottles of spirits (including peppermint schnapps) and a lonely, unopened, warm, bottle of sparkling wine. There was no ice. It was a bit like looking at a kitchen the morning after a party. I’m guessing that wine bottle will become an institution in the lounge – I’m looking forward to visit it again sometime.

I decided to take a beer. There wasn’t a bottle opener in sight and so I had to visit the reception desk – the lady took me back to the bar and found an opener – hidden behind the counter and on a long string.

There was a small food buffet consisting of some bread, ham, olives, cake and cupcakes with artificial whipped cream. Everything looked like it had been around for a while and the lounge was quite warm. I was surprised later to see that the ham had been quite popular with a couple of Spanish-speaking businessmen.

The flat screen TV showed children’s cartoons for the entire time we were in the lounge. There was another screen by reception that showed flight departures.

Upstairs was a smoking room which was pretty smoky considering that nobody used it. The toilets were okay.

I could hear, but not understand, the casual chatter coming from the kitchen. There were two or three people hiding in there the entire time and I’m guessing they thought they’d done enough to justify the ‘Elegante’ name.

Virgin write this on their Virgin Havana Lounge website when you search for Havana lounge:

We only pick the best…..
Where Virgin Atlantic Airways does not have its own Clubhouse, an alternative lounge is used. These shared lounges are either owned by the Airport Authority or another airline and are offered to our Upper Class passengers.
The Elegante Salon is located after passing through immigration.

I suppose to be fair, they did pick the best lounge as it is the only lounge!

Showing your boarding pass when purchasing non-duty free items at the airport – you don’t have to

18 Tuesday Nov 2014

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I wrote an article yesterday about Luton airport and mentioned that I couldn’t understand why I was asked to show my boarding pass at Boots (the chemist that also sells drinks, sandwiches etc.) when buying a sandwich. I also said that I’d written the following to Boots:

I use the Boots store at Luton airport each week and buy just a sandwich. I’m always asked for my boarding pass and mostly complain that I think this is pointless.
Please can you tell me what information you are retrieving and storing when scanning my boarding pass?
Can you also advise if I am at liberty to refuse to show my boarding pass and still make a purchase?

Well I had a very quick response from Boots (see below) and it seems that you can refuse to show your boarding pass and still be able to make a purchase. I also see from a thread on Business Traveller, that someone had a similar response from WH Smith.

Response from Boots:

Thank you for contacting us to request more information on why you are asked for your boarding pass when you purchase an item in our Airport store.

After looking into this matter, I would like to confirm that the purpose of scanning boarding cards in our airport stores is to ensure the accuracy of our accounting records. The information gained is used for a number of reasons. One such reason is that we’re very keen to ensure that our prices are competitive, and that we do not operate a dual pricing strategy between our High Street and Airport Stores.

I can confirm that we are not required to account for VAT to HMRC for goods that have been sold to passengers flying to non-EU destinations. HMRC and the airports accept that this is general practice for all airport retailers.

By asking for a customer’s boarding pass, we can ensure that our VAT accounting is correct and in line with HMRC’s requirements.

Our airport Store Teams are asked to collate this information, however, I would like to assure you that this is not a compulsory requirement. If a customer does not wish to share this information, then we would still expect the transaction to go ahead, but without the boarding card being scanned.

To also reassure you once more, we do not keep a record of passenger names, or other personal details.

I do hope this information is of interest to you, but if I can help further, please quote your customer reference number 14149058 on any further correspondence. Alternatively, please call on 03450 70 80 90.

Thank you for contacting Boots.

29th November 2014 Update:

I made a purchase from Boots LHR T3 last night (flying to Prague). There were signs saying ‘Please have your boarding pass ready’. The assistant asked me if I was flying direct, which is a reasonable request as I had liquids of over 100ml in my basket. I said I was flying direct. The assistant asked for my boarding pass. I said “Well I’ve been told that I don’t need to show this if I don’t want to – is that correct?”. The assistant replied “Yes, it’s optional” and proceeded to scan my items.

Hilton Hotel – Zurich Airport – Switzerland

16 Saturday Aug 2014

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We stayed a total of three nights here; one night as a stopover between flying from London on the disastrous BA flight and flying to Fuerteventura on the excellent Air Berlin flight staying at the Barceló Castillo Beach Resort and two nights after Fuerteventura.

The hotel is a free shuttle bus ride away from the airport. The bus is quite frequent and I’ve inserted a bad photo of the current timetable below. On our second visit, the bus was always full and people were turned away a few times. One occasion was the last bus from the airport, but the driver did go back and do a later run. They need a bigger bus!

Zurich is only 10 minutes train ride from the airport by train, longer by tram. A single ticket that allowed us to roam around Zurich for the day was about CHF15. But you need to take the shuttle back to the airport to catch the train.

The hotel has a good feeling and the front desk staff were really friendly and spoke English. We were upgraded to an executive room on both occasions because of the Hilton Gold card – also free wifi and lounge access.

Our room was quite dark, partly due to the bad weather and partly because the window was small.

The tv channels included CNN (as expected) but also UK BBC and ITV.

There were coffee and tea making facilities, although I found a more varied selection of tea in the Executive lounge.

There was an in-room safe and two bathrobes with slippers.

The bed was comfortable – what you expect from Hilton.

The bathroom had an over bath shower. On our first visit, the large towels and floor mat had been forgotten – but these were brought to our room within ten minutes of calling the front desk.

The executive lounge was rather austere, hardly any pictures on the walls, no plants – but the hot snacks were quite good. The hot food and alcohol disappear at 20:30 which is a little earlier than most Hilton lounges. Breakfast was good and I even saw a family order fresh omelettes.

The restaurant and bar look good, with a row of chefs waiting in an open kitchen. Like all places in Zurich, it’s expensive, but the food and service are good.

There is a sign in the car park that says ‘to the jogging trail’. This takes you into some lovely countryside and a small picturesque Swiss village. I’ve added several photos of that as I think this is the hotel’s hidden gem. Unlike other airport hotels, you could actually spend the day here and do something interesting.

I’d recommend this hotel for either an airport stopover or a base for visiting Zurich.

Hilton Garden Inn Ft. Lauderdale Airport Port Everglades Cruise Port

28 Friday Mar 2014

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We booked one night here as it wasn’t far from the Port Everglades Cruise Port and we had a five-night cruise booked for the next day. We arrived at Miami airport after our five night stay in the Barceló Bávaro Palace Deluxe Hotel – Dominican Republic and picked up a Hertz rental car – there is a Hertz office near Port Everglades with a free shuttle to the port. The hotel also offers a port shuttle and we did consider taking a taxi to the hotel and then use the hotel shuttle. But a Hertz car was less expensive and also gave us more freedom.

The hotel has free parking. Check-in was smooth, although I’m not sure if I was upgraded (Hilton Gold) or not as I was on the phone at the same time. I did have free wi-fi. The room was okay though and had a nice size safe.

We went across the street for Taco Bell – having had five nights of formal dinners and expected another five on board the cruise ship.

Later I tried to get a drink from the hotel bar but it was already closed. I asked the barman if there was anywhere nearby where I could get a beer, he said that I’d have to drive to the nearest place. I was going to give up and asked the front desk if there was a soft drink vending machine. The guy on the front desk said that they have a pantry and I could choose something from there and pay him. I was surprised to find beer in their refrigerator and so I was able to sit by the pool and have the beer I wanted. Just really strange that the barman didn’t suggest that.

The breakfast buffet was quite good, with some cooked-to-order items. It turned out that the buffet was free for Hilton Gold, but reception had set me up to receive points instead of breakfast – this was partly my fault as I was distracted on the phone when checking in. They changed me from points to free breakfast.

Check out was easy. There were plenty of guests, who were obviously taking cruises, waiting for the hotel shuttle. We took our Hertz rental back and within 10 minutes we were at the cruise port.

If you are taking a cruise then this hotel is a convenient location and pretty comfortable.

Hilton Garden Inn Ft. Lauderdale Airport-Cruise Port
180 SW 18th Avenue,  Dania,  Florida,  33004,  USA
TEL: 1-954-924-9204 FAX: 1-954-924-9042

http://hiltongardeninn3.hilton.com/en/hotels/florida/hilton-garden-inn-ft-lauderdale-airport-cruise-port-FLLFHGI/index.html

British Airways Lounge San Francisco Airport

09 Sunday Feb 2014

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This is the tenth in the series of reviews of my trip to Las Vegas, Los Angeles and San Francisco. The following links will become clickable after each review becomes available:

The BA lounge at San Francisco airport is divided into two small halves; business and First. Both are almost the same, except that First has champagne and I think soup. The lounges are nice enough, but I was really surprised to find that there was no hot food. We had to leave the lounge and go to a really terrible bar, about 50 metres from the lounge, just to have some average food.

We started off in the business part of the lounge and then when some Gold card friends arrived, we moved to the First. We could have gone straight to First as there was nobody checking.

The best feature, by far, was that boarding was from a door at the rear of the business lounge and that lead directly to the boarding ramp of the plane. So First and Business passengers can board first while everyone else waits at the gate.

There are some pictures of the lounge in this review of BA First Class SFO-LHR.